Polityka zwrotu kosztów
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or report an issue.
To be eligible for a request, your item should be in the condition that you received it.
To initiate a return or claim, please contact us at noveloshopp@gmail.com. In many cases, we may offer a full refund or a replacement product without requiring you to return the item to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer a solution (such as a refund or a replacement).
Exchanges
The fastest way to ensure you get what you want is to contact us at noveloshopp@gmail.com – we are happy to assist you with an exchange or replacement.
Refunds
We will notify you once we’ve processed your request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noveloshopp@gmail.com.